FAQ

UAV Bookstore

FAQ

FAQ

(1) Products

What brand of shirts do you print on?

Please refer to product description for brand.

(2) Online Shop

What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

(3) Shipping

How long will delivery of my order take?

Domestic orders are typically delivered within 5-10 business days.

Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country click "Update Your Cart Total".

Do you ship internationally?

Please contact us.

What is your return policy?

We want to make sure you are completely satisfied with your purchase, so you may return or exchange unworn and unwashed (no exceptions) items within 15 days of the date of purchase. If you need to return an order, simply email bookstoreonline@uav.edu. Please include your order number found in the order confirmation email received when the order was placed. Exchanges must be for items of equal or lesser value. Return shipping charges are the responsibility of the customer, unless the return is due to a defective item or shipping error.

(4) More Questions

If you have further questions, please feel free to contact us.